Healthbuddy
Healthbuddy is a conversational AI-based solution that caters to help users find accurate, simplified and verified information to any medical queries.
Type
Academic Project
My Role
UX/UI Designer responsible for Primary Research, Ideation, Wireframing, Visual Design
Duration
10 weeks
UX Methods
Primary research, Secondary research, field study, user persona, storyboarding, user flows, affinity mapping, wireframing, prototyping, brainstorming, visual design, and usability testing.
Collaboration
Collaborated with 3 other HCI students for this project.
Tools
Figma, Figjam, Miro
Problem
People are constantly overwhelmed with the overload, complexity, and unreliability of medical information and require a reliable source to help address this concern.
Users
People are constantly overwhelmed with the overload, complexity, and unreliability of medical information and require a reliable source to help address this concern.
Solution
A conversational AI-based solution that caters to help users find accurate, simplified and verified information to any medical queries.
Problem
Research
Literature Review
I went through several research papers on online resources like google Scholarly to get perspective on sub-fields in health literacy, current health literacy status, and challenges faced in this domain. Insights gathered to set a base for user interviews and observations.
User Interview
I conducted 2 semi-structured user interviews, one user who had recently experienced American healthcare and other who had no experience with the system. I observed 6 others led by my teammates. Interviews were conducted in person and on zoom. Insights were useful to map and group user problems.
Online Observation
As access to the actual field was out of scope, I conducted online observations where I visited online social platforms like, Quora, Reddit, Twitter, and medical forums, to understand the kind of doubts users have.
Insights
From literature Review
eHealth literacy is defined as the ability to seek, find, understand, and appraise health information from electronic sources and apply the knowledge gained to addressing or solving a health problem.
Health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions.
From user interviews and online observation
75% User had to search multiple sources like google, quora, and Reddit to compare information
60% Users had concerns with understanding complex terminologies used in documents, notes and reports
50% Users were unsure of the authenticity of the information and had to go compare the information with other sources
A treemap mentioning the frequency of the issue helped us understand the severity of the problem by size.
User persona
Problem Statement
People are constantly overwhelmed with the overload, complexity, and unreliability of medical information and require a reliable source to help address this concern.
Area of Focus
Overload of Information
Lack of Reliability
Complexity of Terminologies
Ideation
For this project, we choose health literacy and went forward with brainstorming in the same direction. Each team member individually came up with around 15 ideas which we further discussed and narrowed down to three. Later after a details analysis, we finalized the concept of Healthbuddy.
As a team, we used tools like Miro and Figjam for whiteboarding and used methods like storyboarding to detail the ideas.
Idea Refinement
Moving ahead with healthbuddy, we eliminated insurance related scenarios and decided to focus on following scenarios:
Moving ahead with healthbuddy, we eliminated insurance related scenarios and decided to focus on following scenarios:
1. General Medical Queries
2. Data verification
Solution
A conversational AI-based solution that caters to help users find accurate, simplified, and verified information for any medical queries.
Introducing Max
Healthbuddy is the application that hosts Max. It allows users to get clarification on doubts and concerns while dealing with health information.
This is under construction.
Complete case study coming